Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 2-3 business days. Once shipped, delivery typically takes 5-7 business days depending on your location. International shipping times vary by destination.
What materials are used in your jewelry pieces?
Nadine Ghosn pieces are crafted using high-quality materials, including 18k gold and ethically sourced precious gemstones. Detailed material specifications are listed on each individual product page.
What is your return and exchange policy?
We accept returns on unworn, undamaged items within 14 days of delivery. Please note that custom-made or personalized pieces are final sale and cannot be returned or exchanged.
How should I care for my jewelry to ensure its longevity?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. We recommend storing each piece in its original pouch and cleaning it gently with a soft, lint-free cloth.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.